Health First Health Plans Certified by J.D. Power for Providing Outstanding Customer Service – Phone Support

committed to providing outstanding member support at every opportunity and interaction

Certification process involves a rigorous evaluation of day-to-day operations as well as an extensive survey completed by members.

BREVARD COUNTY, FLORIDA – Brevard County-based Health First Health Plans has earned the prestigious J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support.

The J.D. Power 2025 Certified Customer Service ProgramSM recognizes Health First Health Plans’ commitment to remarkable member customer service support when addressing benefit plans, claim inquiries, and preventive care for Health First Health Plans members across Central Florida.

“While the J.D. Power certification recognizes us for our remarkable customer service over the phone, our team is passionate about putting our members at the very forefront of everything we do. This starts with our commitment to providing outstanding member support at every opportunity and interaction,” said Jamie Forrest, Interim President & COO, Health First Health Plans.

Health First Health Plans members were surveyed about their satisfaction with their recent customer service call center interaction.

They evaluated Health First Health Plans’ performance in satisfaction on a number of items, including timeliness of resolution, promptness in getting to a representative, representative knowledge, courtesy, and concern.

“We have a team of people who genuinely want to help our customers on their wellness journeys, customer experience is important to our team and culture at Health First Health Plans,” said Brian Gerace, Director of Customer Experience.

“Being certified by J.D. Power is our championship trophy – an amazing reflection of our commitment to our members calling us, and I am incredibly proud of our team’s focus on going above and beyond each and every day.”

The J.D. Power Certified Customer Service Program is a prestigious recognition offered by J.D. Power, a trusted and credible source in the field of customer satisfaction and performance evaluation. The certification process involves a rigorous evaluation of day-to-day operations as well as an extensive survey completed by our members.

Launched in 1996, Health First Health Plans has provided a variety of high-value, low-cost health plans that include a network of more than 5,600 providers, 48 hospitals, and other office-based medical services throughout Central Florida.

Health First Health Plans offers a variety of health insurance plans, such as Medicare Advantage and Individual & Family (both on and off the Marketplace exchange). Health First Health Plans is designed to manage the needs of its members, providing easy access to care and plans to fit every budget, wellness goal, and lifestyle.

J.D. Power 2025 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.

For more information, visit jdpower.com/awards.

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